AI Voice for Customer Support & IVR Systems – Text to Speech (TTS)
Use AI voice for customer support and IVR systems to greet callers, guide them through menus and provide information automatically. ElevenLabs helps you create clear, friendly voices for phone trees and self-service flows without recording new prompts every time something changes.
Generate consistent, natural-sounding system prompts and update them whenever your workflows change.
How this use case works
- Write short, precise prompts for greetings, menus and status updates.
- Paste them into ElevenLabs and select a friendly, neutral voice.
- Keep pacing steady and clear so callers can follow the options easily.
- Export audio files and upload them into your IVR, PBX or contact center platform.
Example IVR scripts
- “Thank you for calling. For support in English, press 1. For billing, press 2.”
- “All our agents are currently busy. Please stay on the line or press 1 to request a callback.”
- “You can also find answers to common questions on our help center at any time.”
Why use AI voice for support & IVR?
- Easy to keep messages up to date as processes change.
- Consistent tone across all customer touchpoints.
- Fast production of multi-language call flows.
- Reduces the need for repeated studio sessions for small script changes.
Looking for AI voices for support and IVR systems? Browse related voices →
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